About Us

A Culture of Excellence

We are committed to a culture of excellence where collaboration and relationships are essential to all we do. Continuous improvement is a top priority. We have systems to gather feedback and constantly reflect and improve.

Employee Engagement

Teammates are our most valuable resource. Keeping staff engaged leads to staff retention, increased productivity and increased customer service. We have been measuring employee engagement since the fall of 2016 and continuously creating action plans to improve the ways we support our teammates.

Customer Service

In order to know if we are meeting the needs of our community, we listen to our customers. Since 2016, we have surveyed our partner districts in the areas of accessibility, accuracy, attitude, operations and timeliness. We are committed to service excellence and aim to meet or exceed customer expectations.

Image of Board Room

Board of Directors

Meet our Board of Directors are and  the rest of the NIA team.

Image of School Building

Member Districts

Check out the school districts we provide services for.

Find us in Northwestern Illinois

4 Office Locations

  • Sycamore
  • Rockford
  • St. Charles
  • Sterling
LOCATION INFO

5 Hearing Clinic Locations

  • Aurora
  • St. Charles
  • Rockford
  • Sterling
HEARING CLINIC INFO